This policy outlines the procedures for retaining and deleting personal information collected through our website during the registration process.
Information Collected
In the vehicle application registration form, the property management team for your community has decided what documents they require for the application process, you may be asked for any or all of the following documents for each vehicle application:
- Driver’s License
- Vehicle Registration
- Proof of Insurance
Purpose of Collection
These documents are collected solely for the purpose of verifying the identity and eligibility of applicants to access our parking services. The information is strictly used by the property management team for your community to confirm applicant identity and, if applicable, their status as an authorized resident or property owner within the community.
No other parties have access to this information.
Retention Period
- Temporary Storage: The documents listed above are stored temporarily during the account review process. This period typically lasts no longer than 10 days, or until the account is approved or denied by property management.
- Permanent Deletion: Upon approval of the account by property management, all uploaded documents (Driver’s License, Vehicle Registration, Proof of Insurance) are permanently deleted from our servers and systems.
- Declined Applications: If an application is declined, the uploaded documents are retained for 30 days to allow for potential resubmission. If the application is not resubmitted back into the account review process within this period, the documents are permanently deleted.
Security Measures
We take appropriate technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration during the temporary storage period. These measures include:
- Encryption: We use military-grade AES-256 encryption to protect your documents, ensuring your information stays secure and confidential.
- Two-Factor Authentication Vault: We have implemented a required two-factor authentication process to verify the identity of all users before granting access to view any documents.
- Secure Deletion: Once tagged for deletion, whether due to application approval, after the declined period ends, or any other reason, our system initiates a secure deletion process, ensuring that all copies of the documents, including any backups and non-current versions, are permanently destroyed and erased.
- Verification: To ensure the integrity of our data deletion process, we utilize a combination of manual audits and automated verification. In addition to regular audits, our system automatically validates the permanent removal of these documents, providing multiple checkpoints for compliance with our data retention policies.
Exceptions
In certain circumstances, we may retain personal information for longer periods if required by law or if it is necessary for resolving disputes, enforcing our agreements, or protecting our legal rights.
Policy Review
We will review this policy periodically and may update it as needed to reflect changes in our data practices or legal requirements.
Effective Date: May 1, 2024
